Resolution Policy

Resolution Policy

This Product Complaint Resolution Policy (hereinafter referred to as PCRP) is meant to provide adequate resolution to all such orders where the Buyer has raised any complaint(s) including but not limited to product delivered to the Buyer being not as per specifications mentioned on the website (www.Myshopbazzar.com) or as per the order placed by the Buyer or faulty/Damaged/ wrong products, quality issues, size issues etc and it also covers the mechanism to handle the complaints of Sellers (herein referred as You) where You have received the damaged/wrong/partial, product etc.

A. Buyer Complain Resolution Mechanism

*The Myshopbazzar Commission below refers to the standard Commission for the applicable categor Once buyer receives a product and raises a complaint with regard to the receipt of counterfeit/wrong/damaged/partial product etc; then Myshopbazzar will resolve Buyer's complaint as perthe Buyer complaint resolution mechanism. Buyer complaint resolution mechanism provides for the remedial action to be taken by you on buyer's complaint failing which the final resolution will be provided by Myshopbazzar to resolve the complaints in accordance of table appended below: -

S. No

Nature of Complaint

Remedial Action by You

Final Resolution To Buyer and Seller Penalty

1

Partial Shipment/Freebie not received

If the Buyer raises a complaint regarding the receipt of incomplete or partial shipment then You have to dispatch the complete shipment to the Buyer within 48 hours of respective communication.

Final Resolution To Buyer If You fail to ship the complete shipment within the stipulated time,Myshopbazzar shall deduct Myshopbazzar Commission from You.

2

Unhappy with quality of Product*

If Buyer is unhappy with quality of product then Myshopbazzar may recall the product from the Buyer.

NA

3

Empty Parcel / Counterfeit Products**

If Buyer complaint pertains to counterfeit product or empty parcel, then Myshopbazzar will recall the product from the Buyer.

You shall be debited with an amount of equivalent to total GMV(Gross Merchandise Value) of all products sold through Myshopbazzar’s website or Rs4,00,000 whichever is higher and will lead to immediate delisting of all of your products from Myshopbazzar.

4

Wrong product

If Buyer complaint pertains receipt of wrong product (generally wrong model/Colour/size) Myshopbazzar would recall the product.

Myshopbazzar shall deduct an amount equivalent to thrice of Myshopbazzar Commission from You (max of 25% of product's SP), if such complaints exceed 1% of monthly orders shipped by you.

5

Damaged Products

If Buyer complaint pertains to damaged product, then Myshopbazzar will recall the product from the Buyer.

If outer packaging is found to be correct but inner packaging is damaged or product is damaged Myshopbazzar deduct Myshopbazzar commission from You if no of instances exceed 2.5% total dispatched in a month

6

Faulty Defective Products***

If Buyer complaint pertains to faulty defective product, then Myshopbazzar will recall the product from the Buyer.

Myshopbazzar shall deduct an amount equivalent to Myshopbazzar Commission from You if no of such instances exceed 3% of total orders dispatched in a month.

7

Used Product

If Buyer complaint pertains to Used product, then Myshopbazzar will recall the product from the Buyer.

Myshopbazzar shall deduct amount of 2,00,000 from You if no such instances exceed 2.5% orders dispatched in a month.


-excluding the products of Electronics category

-- includes product without manufacturing warranty

---excluding the products of Mobiles and Tablets category

  • In case seller prefers to raise a dispute with regard to the penalty levied on You, Seller has to raise a dispute within 6 working days of receiving its payment advice from Myshopbazzar. In case You fail to raise a claim within timeline mentioned above, it shall be presumed that You have waived Your right to raise a complaint and Myshopbazzar shall not be obliged to entertain any claim/dispute thereafter in respect thereof.
  • Myshopbazzar shall investigate the dispute and provide a resolution within 6 working days of dispute being raised by seller.
  • In case Myshopbazzar found that the penalty has been wrongly levied on Seller then Myshopbazzar shall reverse the amount into seller's account in next payment cycle.

If you are dealing into (Mobiles & Tablets) then you will be charged with an insurance service fee of Rs 40/- (as may be revised from time to time) plus service tax for each product, against which you will be covered against all faulty / defective products claims. No products will be returned to you on the grounds of faulty, defective products. To reduce the onus of Sellers, it is mandatory for Seller to pay insurance service fee of Rs 40/- per product and upon paying the insurance fees, Myshopbazzar shall handle the claims and provide the resolution pertaining to faulty/defective product exclusively under Mobile and tablets category as per the table

Appended below :-

Sr. No.

Percentage (%) Value of product received as faulty, defective and Damaged in a month

Resolution for Seller.

1

0 to 2.5% of total sales value in a month

You will be fully insured against the payment made as insurance fees and Myshopbazzar shall not debit any amount.

2

2.6 to 5 % of total sales value in a month

You will be debit to the 50% of the product value

3

5.1 to 10% of total sales value in a month

You will be debit to the 100% of the product value and will be required to work as per the mandate of Myshopbazzar.

4

above 10 % of total sales value in a month

Seller's product shall be delisted from the website immediately.

Genuine claims received within stipulated time period along with requisite proofs will be resolved within 9 calendar days from the date of raising of claim. The proof of delivery would be conclusive evidence for the closure of such claims. In case of non-resolution of the claim within 9 calendar days, You will be paid in the next payment cycle.

Note :- All reverse picked up products shall have a pack slip attached to it which will indicate “Customer Complaint Returns”.

B. Seller Complaint Resolution Mechanism

1) Seller complaint resolution mechanism provides the final resolution of their complaint with regard to the quality, condition and adequacy of the product returned by Buyer under reasons mentioned under Section A above. Please refer to “Product Return Policy” which defines the mechanism for Myshopbazzar to resolve the complaints, which arises after receipt by Seller of products reverse picked from Buyer.

In order to raise any dispute / query, please write at seller.support@myshopbazzar.com