Fulfillment Policy

Fulfillment Policy

DROP-SHIPis a delivery model wherein the seller will be responsible for packaging and shipping the product to the buyer via courier through one of our courier partners.

MWH+ is a delivery model wherein the seller may keep the products in the fulfillment centre along with a detailed inventory of the same and Myshopbazzar shall be responsible to package and dispatch the products to the buyers as per the orders received by the seller from time to time and in accordance with the directions of the seller.

OUT OF STOCK (OOS) refers to any condition under which the seller cancels the order placed by the buyer. Additionally, it also refers to the condition wherein the order fulfillment SLA is breached by the seller.

SERVICE LEVEL AGREEMENT (SLA) refers to the conditions of service agreed between the seller and Myshopbazzar.

Capture
Once manifest is generated and product is ready for dispatch, seller needs to handover the product and get manifest signed by pick up partner. This signed copy should then be uploaded. The seller can use (http://sellers.myshopbazzar.com) to upload the manifest/HOS and update the pick-up time. Standard SLA is 2 days for all orders, except few exceptions (1).

  • For Drop-Ship orders, sellers should update the time at which the order was picked from him by courier partner and upload the signed (signed by courier partner) manifest

o within 24 hours of manifest generation if generated before 11:00am (2)

o within 48 hours of manifest generation if generated after 11:00 am (2)

Note:

  1. For SKUs which are made to order or imported or available for pre-order, SLAs are different and are agreed separately between Myshopbazzar and sellers. Sellers need to fulfill orders within agreed upon SLAs
  2. In cases where product is shipped but manifest is not uploaded, seller will receive an intimation e-mail from Myshopbazzar. Seller needs to revert to that e-mail with manifest number and at the same time upload the manifest

1.2. Breach of SLA

  •  Failure to adhere to the SLA leads to the automatic cancellation of the order. If the generated Manifest is not uploaded within 24/ 48 hours, the order will be marked OOS
  •  
  • A penalty of 200% of the Commission is levied on the seller for breaching the SLA

Note:

In case of any pickup issue, the seller is required to escalate the matter depending on the manifest generation time: if the manifest is generated before 11:00 am – same calendar day, if manifest is generated after 11:00 am – by next calendar day, to be eligible for relief from automatic cancellation of the order.

2.1. Buyer Cancellation

The seller is not charged anything if the buyer cancels the order before or after the order is dispatched by the seller. All shipping costs involved in such cases will be borne by Myshopbazzar.

2.2. Seller Cancellation & Applicable Penalties

·    To cancel the order due to any reason, the seller needs to mark the order as "Out Of Stock (OOS)".

·    All orders marked as OOS , by the seller or by Myshopbazzar, would be eligible for auctioning to alternate sellers.

·    Based on the day on which the order is cancelled by the seller, the following penalties are levied on the seller:

Day Of Order Cancellation

Penalty

Day of order (Day 0) or Day of order +1 (Day 1)

100% of standard Commission of the respective subcategory

Day of order +2 (Day 2)

200% of standard Commission of the respective subcategory

If an order is not shipped within 2 calendar days, then it would be cancelled under "Out of stock" or auctioned to alternate seller by Myshopbazzar

250% of standard Commission of the respective subcategory

For SKUs which are made to order or imported or available for pre-order, the following penalties are levied on the seller:

Day Of Order Cancellation

Penalty

Day of order (Day 0) or Day of order +1 (Day 1)

100% of standard Commission of the respective subcategory

Day of order +2 (Day 2) till final day of SLA

150% of standard Commission of the respective subcategory

If an order is not shipped within SLA, then it would be cancelled under OOS by Myshopbazzar

200% of standard Commission of the respective subcategory